We’re sorry you had problems with a product you’re purchased at BensCarts.com
Please include the following when returning an item for credit/refund or replacement. Place information inside packaging and also include RA# on the return address label.
RA# (your order number)
BensCarts Returns RA# __________
1012 Old Knox Hwy
Sevierville, TN 37862
If you have found an item to be defective, please contact Keith at 865.216.3330 to make sure the item is not working properly. We have found that many items are returned that were a product of user error rather than a defect.
Carts, Equipment and Special Order items cannot be returned.
The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees that may be applied. These fees may be applied after the return has been completed.
We charge a restocking fee in order to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us!
All parts are warrantied for one year from the time of purchase. Warranty claims are made by emailing: [email protected] Please include your original order number and a brief description of the problem. Include your phone number so that we may contact you before sending your part back for replacement.
You may also contact Keith at 865.216.3330 about a warranty issue or a part malfunction. Once we determine that the part isn’t operational, we will issue you an RA (return authorization number) and you can ship the bad part back. At BensCarts option we will either repair or replace the part and ship it back to you.
It will take about 20 minutes approximately to uncrate and prepare for transportation. Usually, the crate is too big for most pickups. Crates average 48 inches in length, 53 inches in width and up to 94 inches high. It’s always better to plan on un-crating at the location delivered.
If you must have a tag before pulling home or would just feel better about it, please make sure your purchase is paid in full online. Send [email protected] and email request and we can send the paperwork by mail so that you can pre-register your new cart.
I have hauled my Big Dog from TN to FL 4 times now, I’ve hauled it to Myrtle Beach, Charlotte, VA, KY and others with no issues. All in all, it is always better on the equipment if you trailer your cart or load it into a pick up bed, but it’s not necessary.
Yes, instantly. Simply click buy now, add the options, select shipping method and type and the system will update the total for you. You won’t even have to put in your personal information. To get pricing totals in quote form with Mafia Member discounts, you’d first need to be a member. Otherwise the system offers standard pricing.
To schedule an appointment, please email [email protected] or call 865.216.3330. We only schedule visits 1 to 2 days in advance so please contact us just 2 days before your planned visit. (Before calling, please know exactly which cart you would like to see. We do not always have open uncrated carts of every type and setup available for viewing.)
Note: We do not have a sales staff. Typically upon arriving, one of our warehouse guys will let you in to see carts. Afterwards if you have questions you will want to contact Ben directly via phone or email. He will be able to direct you to the answers at BensCarts.com
We do understand that sometimes it’s much better to see the carts firsthand and with your own eyes, but we are not staffed with personnel that will be able to answer any questions during your visit. Please make yourself familiar with our carts via our online website and resources.
Yes, click here. We do short term layaways and offer some ideas for rounding up the cash quickly.
To make a deposit, click add to cart on the products you like. During checkout you will see a box for coupon code, in this box type: deposit
This will update your order showing the amount owed discounted off and the amount to pay now in the total block. Of course if you have any questions, please feel free to contact me.
* We do not accept checks, money orders, cashiers checks or credit cards when picking up. Credit cards are accepted when the balance is below $300 only!
If you have already made a deposit and need to pay the balance by credit card before picking up, please click here, change the amount shown to the amount you owe and process the order. You will receive a receipt immediately via email.
All of our towable carts are DOT approved for highway use. They include a 1 7/8th inch coupler. You will need a 1 7/8th inch ball on your vehicle. We have found that if your vehicle doesn’t have a receiver and hitch, UHaul has the best prices and they also do installation Nationwide.
All of our towable carts include Tail, Stop and Turn lights with a male 4 wire flat hook up. Your car will need the female 4 wire flat hook up. This is standard on most trailers and Uhaul or most any trailer or truck accessory store will carry and install these for you.
The tongue weight is less than 70lbs and your new cart can be pulled by most vehicles including some motorcycles and Smart Cars.