FAQ

Returns & Warranty Repairs

All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please follow instructions below before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee and shipping.

​We’re sorry you had problems with a product your purchased at BensCarts.com

Please include the following when returning an item for credit/refund or replacement.  Place information inside packaging and also include RA# on return address label.
RA# (your order number)
Reason returning:
Ship to:
BensCarts Returns RA# __________
1012 Old Knox Hwy
Sevierville, TN 37862
865.446.0660
If you have found an item to be defective, please contact Keith at 865.216.3330 to make sure the item is not working properly.  We have found that many items are returned that were a product of user error rather than a defect.

Carts, Equipment and Special Order items cannot be returned.

The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees that may be applied. These fees may be applied after the return has been completed.
We charge a restocking fee in order to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us!

Parts warranties:

All parts are warrantied for one year from the time of purchase. Warranty claims are made by emailing: keith@benscarts.com Please include your original order number and a brief description of the problem. Include your phone number so that we may contact you before sending your part back for replacement.
You may also contact Keith at 865.216.3330 about a warranty issue or a part malfunction. Once we determine that the part isn’t operational, we will issue you an RA (return authorization number) and you can ship the bad part back. At BensCarts option we will either repair or replace the part and ship it back to you.

What To Expect If Picking Up At Nearest Freight Terminal

PICKING UP AT A TERMINAL:  If you’re picking up at a terminal, you’ll want to bring a hammer or something to pry with.  Most terminals will let you dispose of your crating there but be prepared if they require you take it with you.  You can watch the owners un-crating video (sent by email when you purchase) to see how get it ready to put on the road. You’ll need a 1 7/8th ball on your vehicle and a 4 wire flat hook up for lights.

It will take about 20 minutes approximately to uncrate and prepare for transportation.  Usually the crate is too big for most pickups.  Crates average 48 inches in length, 53 inches in width and up to 94 inches high.  It’s always better to plan on un-crating at the location delivered.

Top 10 Questions Ben Gets Asked Daily

You are not alone and there really are no stupid questions. Ben has made a list of the top ten questions he gets asked here. Click Here.

What is the HOT DOG MAFIA?

The Hot Dog Mafia is an exclusive group of pro vendors who receive additional discounts along with access to all Ben’s paid courses absolutely free!

Learn more or Join Here

What if I need really big sinks?

No problem. You probably don’t. But please read this.

What About A Tag For My Cart?

If you are pulling your cart home, then you’ll probably not need a tag.  TN doesn’t require a tag on trailers and you’ll have all the paperwork showing your purchase from a state that doesn’t require this.  We’ve never had a customer have an issue with pulling the cart home without a tag.

If you must have a tag before pulling home or would just feel better about it, please make sure your purchase is paid in full online.  Send Ben@hotdogcartstore.com and email request and we can send the paperwork by mail so that you can pre-register your new cart.

Can I Pull My Cart Home?

Yes.  Our carts are DOT approved and can be pulled home.  Keep in mind that the cart tires turn much faster than your vehicle tires do and this can cause heat build up.  If you’re traveling hundreds of miles, I would either stop often, at least each gas fill up and check the condition of the hubs.  If they are too hot.  Let them cool before continuing.

I have hauled my Big Dog from TN to FL 4 times now, I’ve hauled it to Myrtle Beach, Charlotte, VA, KY and others with no issues.  All in all, it is always better on the equipment if you trailer your cart or load it into a pick up bed, but it’s not necessary.

How Many Sinks Do I Need?

The big dog comes with 4 and if the cash cow is ordered with a water system it will include 4 sinks also. Every state has different rules regarding sinks. Check with your health department first. if your state requires less sinks, just simply tell us in the comment section while ordering. If you need say 3 sinks, we will make one sink larger and then two standard sinks.

How Much Is Shipping?

For shipping rates, click here.

Where Is The Closest Shipping Terminal

We use a broker who accesses over 9 carriers.  There are terminals all over the country but we do not have the list.  Usually the furthest we will schedule a terminal pick up is within 45 minutes of your home address.  (see this info and more on our shipping page)

Can I Pick Up At Your Warehouse?

Yes! Simply order online or make a deposit online and we will contact you with pick up details. We prefer this as it allows us to meet you and answer any questions face to face.  Weekend appointments can be arranged as well and usually are reserved for Saturday & Sunday Mornings.

Can I Get A Price Quote?

Yes, instantly.  Simply click buy now, add the options, select shipping method and type and the system will update the total for you.  You won’t even have to put in your personal information.  To get pricing totals in quote form with Mafia Member discounts, you’d first need to be a member.  Otherwise the system offers standard pricing.

Does The Cart Come Assembled?

Yes! when your cart arrives you will need to un-crate and attach the bread box and the hot water heater if purchased. Some carts may require mounting of wheels and tail lights. This is a simple process and we include easy to follow video instructions.

How Long Will My Cart Last?

Years! Our carts are built to last for years and years. We expect 15 years at the very least. Some routine maintenance is required from time to time depending on your usage. We use an all steel construction welded, bolted and riveted with aircraft rivets rated at 1700 PSi.

Are Your Carts NSF Approved?

See NSF section for more information: NSF is a private company which sets standards for the food service industry. Standard 59 is the group of standards used to be in compliance. No state can require NSF approval as this would be like your state making a law that you could only shop at walmart. However some states do require carts to meet nsf standard 59, our carts do meet and exceed these standards. yes! Our carts have been approved in every state Our exterior is 100% NSF Compliant Stainless steel grade 304. All sinks, lines, tanks, valves, pans and lids, including condiment table pans and lids are NSF/UL/ANSI stamped.

Does The Cart Include a Warranty?

Yes, we give a full one year manufacturers warranty against manufacturer defects. Grills, pumps and some other accessories are warranted through the original manufacturer of those items and you will need to register these items to include a warranty. See warranty page link at the top of any of our pages.

Can I add a deep fryer?

Yes, but most states don’t allow them on open carts. Always do your due diligence before purchasing. We offer free training and a step by step guide to help you make the best decisions. You don’t not have to be a customer to receive help, instruction and training.

Free Training

Can I Visit Your Showroom?

Yes, but we don’t have a showroom. However we do have a warehouse that we set appointments for visits Mon through Fri.

To schedule an appointment, please email Keith@benscarts.com or call 865.216.3330. We only schedule visits 1 to 2 days in advance so please contact us just 2 days before your planned visit. (Before calling, please know exactly which cart you would like to see. We do not always have open uncrated carts of every type and setup available for viewing.)

Note: We do not have a sales staff. Typically upon arriving, one of our warehouse guys will let you in to see carts. Afterwards if you have questions you will want to contact Ben directly via phone or email. He will be able to direct you to the answers at BensCarts.com

We do understand that sometimes it’s much better to see the carts firsthand and with your own eyes, but we are not staffed with personnel that will be able to answer any questions during your visit. Please make yourself familiar with our carts via our online website and resources.

Do you have financing?

Yes, click here. We do short term layaways and offer some ideas for rounding up the cash quickly.

Can I Make A Deposit Only?

Yes. If you are planning on picking up your cart in person; you can make a deposit online and pay the balance in cash during pickup. This means real cash, little pieces of greenish paper with dead presidents pictures on them. 🙂

To make a deposit, click add to cart on the products you like. During checkout you will see a box for coupon code, in this box type: deposit

This will update your order showing the amount owed discounted off and the amount to pay now in the total block. Of course if you have any questions, please feel free to contact me.

* We do not accept checks, money orders, cashiers checks or credit cards when picking up. Credit cards are accepted when the balance is below $300 only!

If you have already made a deposit and need to pay the balance by credit card before picking up, please click here, change the amount shown to the amount you owe and process the order. You will receive a receipt immediately via email.

What Size Ball / Hitch Do I Need?

All of our towable carts are DOT approved for highway use. They include a 1 7/8th inch coupler. You will need a 1 7/8th inch ball on your vehicle. We have found that if your vehicle doesn’t have a receiver and hitch, UHaul has the best prices and they also do installation Nationwide.

All of our towable carts include Tail, Stop and Turn lights with a male 4 wire flat hook up. Your car will need the female 4 wire flat hook up. This is standard on most trailers and Uhaul or most any trailer or truck accessory store will carry and instal these for you.

The tongue weight is less than 70lbs and your new cart can be pulled by most vehicles including some motorcycles and Smart Cars.

On left is the female (your car) / on the right is what the hot dog cart will have.
Receiver
Tongue
Ball
Hitch

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